Shipping policy

Thank you for visiting and shopping at AZM Pharmaceuticals. The following terms and conditions constitute our Shipping Policy.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@azmpharmaceuticals.com with your name and order number, and we will look into it for you.

Order Cancellation & Address Changes

We process orders quickly, but we will do our best to accommodate any changes to your order. If you need to change your shipping address or cancel an order, please email us at support@azmpharmaceuticals.com within [2 hours] of placing your order.

Lost, Stolen, or Damaged Packages

If you received your order damaged, or if your package was lost in transit, please contact us immediately at support@azmpharmaceuticals.com

Please save all packaging materials and damaged goods before filing a claim.
We will work with the carrier to resolve the issue or issue a replacement where applicable.